Delivery & Returns Policy
We hope that you will be pleased with your order. If you are unsatisfied with your order, please notify us in writing, by email at [email protected] within 7 days of receipt of your order. Please indicate your name, order number and reason for the return.
If you need to return your order to us, it should be wrapped securely in the same packaging and be returned to us in the same condition as you received it.
Please send returns to:
SuperFoodLx. 163 Parsonage Lane, EN1 -3UJ. UK
Please note that SuperFoodLx does not pay postage for items you return.
For reasons of hygiene, we are unable to offer exchanges or refunds on any opened or used product. However, full refunds will be granted on unopened and unused items accompanied by a receipt.
Step One – Completing the Necessary Documentation
You should receive a Returns Note with your order. Complete this document with all the required information. Please note that we cannot accept returned goods that we reasonably believe have been used.
Step Two – Returning the Product
Goods must be returned to us in their original condition within 7 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
Step Three – Processing the Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 7 working days from delivery.